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COUNTRIES WHERE WE SHIP VIA ePACKET
As of February 2018, a total of 35 countries support ePacket.
For other countries, we will ship via China Post.
CUSTOM / DUTY FEES
Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages.
Any packages returned to us as undelivered, unclaimed,refused, or because of incorrect or insufficient address,We will not be responsible for such cases.
IN CASE OF CANCELLATION
Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at [email protected] as soon as possible if you’d like to cancel an order that you have just made.
Note : You will receive refund only from the PayPal ID through which you did the payment.
In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we will not be able to control shipping times and in some cases there might be unexpected delays that may occur during delivery and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30 business days. This may or may not occur during holiday seasons at the year’s end.